Frequently Asked Questions
Everything you need to know about McCulloch Steam cleaning solutions and your order.
What surfaces can I clean with a McCulloch steam cleaner?
Our steam cleaners are versatile tools safe for most sealed hard floor surfaces including ceramic tile, grout, granite, sealed hardwood, and laminate. They are also highly effective for cleaning ovens, grills, automotive engines, and refreshing upholstery.
Do I need to use chemicals or detergents with my machine?
No. McCulloch steam cleaners use ordinary water heated to over 200°F to naturally deep clean and sanitize without the use of harsh chemicals, making it an eco-friendly and pet-safe cleaning solution for your home.
How long does it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund, minus shipping costs.
Does my McCulloch steam cleaner come with a warranty?
Yes, most of our steam cleaners are backed by a 2-year limited warranty that covers defects in materials and workmanship under normal household use.
Can I use tap water in my steam cleaner?
While tap water is acceptable, we recommend using distilled or demineralized water to prevent scale buildup and extend the life of your machine, especially if you live in an area with hard water.